Where do you ship
We provide free standard shipping throughout the United States to addresses served by the delivery options available at checkout.
What is the daily order cutoff
The cutoff is 2:00 p.m. ET on business days. Orders placed after that time, on weekends, or on United States public holidays begin processing on the next business day.
How long does delivery take
Processing takes 1 to 2 business days. Transit takes 3 to 5 business days after shipment. The total estimated delivery time is 4 to 7 business days.
Do you process orders on weekends or public holidays
No. Orders are not processed on weekends or United States public holidays.
How much does shipping cost
Standard shipping within the United States is free.
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal through the payment options displayed at checkout. Availability may vary depending on the customer’s device, browser, location, account eligibility, and the options available for the order.
Can I cancel or change my order
You may request cancellation, an address change, or another order change by contacting customer service before shipment. The request must be confirmed by our team. After shipment, changes cannot be processed and returns follow the Return and Refund Policy.
What is the return period
We accept returns of defective and non-defective products within 30 days after delivery. After receiving return authorization, send the return within 14 days.
Do I need the original packaging
No. Original retail packaging is not required. Return the product with the components originally supplied and package it securely for transport.
Is there a restocking fee
No. We do not charge a restocking fee for authorized returns.
Who pays return or exchange shipping
Apex Cycle Service LLC pays the reasonable shipping cost for authorized returns and approved exchanges by providing a prepaid label or another seller-paid method.
Can I exchange an item directly
Yes. Direct exchanges are allowed. The replacement is sent after the returned product is received, inspected, and approved. If the replacement is unavailable, we will offer another available option or issue a refund.
How long does a refund take
Approved refunds are processed to the original payment method within 5 business days after the return is received and inspected. The bank or card provider may need an additional 3 to 10 business days to post the refund.
Are accessories in product photos included
Only items expressly listed in the product description and package contents are included. Motorcycles, helmets, tools, clothing, electronics, furniture, and other scene accessories shown for demonstration are not included unless expressly stated.
How can I contact customer service
Email support@rivettrail.com or call +1 662 371 5700 Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, excluding United States public holidays.