These Terms of Sale apply to products purchased from RivetTrail Garage at https://rivettrail.com. The seller is Apex Cycle Service LLC.
Product and package information
The product page states the product title, selected variant, materials, dimensions, price, availability, and package contents. Lifestyle scenes may contain demonstration accessories that are not included. Customers should review the complete product description and compatibility information before ordering.
Prices, taxes, and payment
Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and any optional charges are shown before an order is submitted. Free standard shipping is available throughout the United States.
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal through the payment options displayed at checkout. Available payment methods may vary depending on the customer’s device, browser, location, account eligibility, and the payment options available for the order.
Payment must be successfully authorized before an order can be accepted for processing. Apex Cycle Service LLC is responsible for processing orders and providing customer service for purchases made through RivetTrail Garage.
Order formation
Submitting an order authorizes payment and is an offer to purchase. We acknowledge receipt electronically. The sale is accepted when we confirm processing for shipment. If a product becomes unavailable or a material pricing or description error is identified before shipment, we will contact the customer and provide correction, substitution only with consent, or cancellation and refund.
Processing and delivery
The business-day cutoff is 2:00 p.m. ET. Processing takes 1 to 2 business days. Transit takes 3 to 5 business days after shipment. Total estimated delivery is 4 to 7 business days. Weekends and United States public holidays are not processing days.
Cancellation and modifications
A cancellation may be requested before shipment. Address and order changes must be requested through customer service and can be completed only before shipment. A request takes effect only when confirmed by our customer service team.
Returns, exchanges, and refunds
Defective and non-defective products may be returned within 30 days after delivery. After return authorization, the product must be sent within 14 days. Original retail packaging is not required, no restocking fee is charged, and we pay the reasonable shipping cost for authorized returns and approved direct exchanges.
Approved refunds are returned to the original payment method within 5 business days after the return is received and inspected. The bank or card provider may need an additional 3 to 10 business days to post the refund. Full instructions appear in the Return and Refund Policy.
Customer remedies
Apex Cycle Service LLC is responsible for honoring accepted orders and published store policies. If a product is defective, incorrectly supplied, or not delivered as promised, we will provide the repair, replacement, return, refund, or other remedy required by applicable law and the published policy.
Applicable law
These Terms do not remove any mandatory consumer protection right. The transaction is governed by applicable federal and state law and, where permitted, California law.
Contact
Email: support@rivettrail.com
Phone: +1 662 371 5700
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, excluding United States public holidays.
Business address: 3125 W Noble Ave, Visalia, CA 93277, United States