Privacy policy
This Privacy Policy explains how Apex Cycle Service LLC, operating RivetTrail Garage and https://rivettrail.com, collects, uses, retains, and protects personal information when customers visit the website, place an order, request support, or exercise privacy rights.
Information we collect
Contact and account information, including name, email address, telephone number, billing address, shipping address, and account credentials.
Order and transaction information, including products ordered, payment status, delivery details, returns, exchanges, refunds, and customer communications.
Device and website-use information, including IP address, browser type, device type, pages viewed, referral information, and cookie identifiers.
Information voluntarily provided through customer service, contact forms, reviews, or return requests.
Payment card details are entered through the secure checkout process. We use the information made available to us to confirm payment status, prevent fraud, and administer orders.
How we use information
Process payments, fulfill orders, provide tracking, and complete returns, exchanges, and refunds.
Respond to questions, provide product support, and manage customer accounts.
Maintain website security, prevent fraud, diagnose errors, and enforce store policies.
Improve website navigation, product information, and customer service.
Send marketing email only when the customer has chosen to receive it. Customers can unsubscribe at any time.
Comply with tax, accounting, consumer protection, and other legal obligations.
How information is disclosed
We disclose only the information reasonably necessary to operate the store, including to companies that provide website hosting, payment processing, order fulfillment, delivery, analytics, customer support, security, accounting, or legal compliance services. These service providers are permitted to process information only for authorized business purposes and must protect it under their contractual and legal obligations.
We may disclose information when required by law, to respond to valid legal process, to protect customers and the business, or as part of a lawful business reorganization. We do not sell personal information for money.
Cookies and similar technologies
We use essential cookies to operate the cart, checkout, security features, and account functions. With the visitor’s choices where required, we may also use analytics, preference, and advertising cookies. Details and available controls appear in the Cookie Policy and cookie banner.
Data retention and security
We retain personal information for as long as reasonably necessary to complete orders, provide support, maintain required business records, resolve disputes, prevent fraud, and comply with law. We use administrative, technical, and organizational safeguards designed to protect personal information and respond to security incidents in accordance with applicable law.
Privacy rights
Depending on residence and applicable law, a customer may have rights to request access, correction, deletion, or a portable copy of personal information, and to opt out of certain targeted advertising, sharing, or marketing communications. California residents may also have rights to know, correct, or delete covered personal information and to limit certain uses of sensitive personal information where applicable. We do not discriminate against customers for exercising applicable privacy rights.
To submit a privacy request, email support@rivettrail.com or call +1 662 371 5700. We may ask for information reasonably necessary to verify identity and the request. An authorized agent may submit a request where permitted by law, subject to verification of authority.
Children
The website is intended for customers who are at least 18 years old. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can review and delete it where required.
Policy changes
We may update this Privacy Policy when our practices or legal obligations change. The current version will be posted on this page with a revised last-updated date.
Contact
Email: support@rivettrail.com
Phone: +1 662 371 5700
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, excluding United States public holidays.
Business address: 3125 W Noble Ave, Visalia, CA 93277, United States