Shipping policy
RivetTrail Garage, operated by Apex Cycle Service LLC, provides free standard shipping to valid delivery addresses within the United States.
Order cutoff and processing
The order cutoff is 2:00 p.m. ET on business days. Orders placed before the cutoff normally begin processing that business day. Orders placed after the cutoff, on weekends, or on United States public holidays begin processing on the next business day.
Processing takes 1 to 2 business days. Business days are Monday through Friday, excluding United States public holidays. Weekends and public holidays are not processing days.
Transit time and total estimated delivery
Standard transit time is 3 to 5 business days after shipment. The total estimated delivery time is 4 to 7 business days, consisting of 1 to 2 business days of processing plus 3 to 5 business days in transit.
Shipping cost and service area
Standard shipping is free throughout the United States. We currently ship only to United States addresses that can be served by the delivery methods offered at checkout. If an address cannot be served, we will contact the customer before shipment and provide an available solution or cancel and refund the order.
Tracking
When tracking is available, a shipping confirmation with tracking information is sent to the email address used for the order. Tracking may require time to update after the parcel is accepted by the carrier.
Address and order changes
Address or order changes must be requested through customer service and can be processed only before shipment. A request is not complete until our customer service team confirms the change. Once shipped, an order cannot be redirected or modified by the store.
Cancellation
Customers may request cancellation before shipment. If the cancellation is completed before shipment, any captured payment will be returned to the original payment method. Once the order ships, the Return and Refund Policy applies.
Delivery issues
If tracking shows delivery but the parcel cannot be found, or if delivery is delayed beyond the stated estimate, contact support@rivettrail.com. We will review the shipment and work toward delivery, replacement, or refund as appropriate. If a parcel arrives damaged, incomplete, defective, or incorrect, contact us promptly so we can provide a seller-paid remedy.
Contact
Email: support@rivettrail.com
Phone: +1 662 371 5700
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, excluding United States public holidays.
Business address: 3125 W Noble Ave, Visalia, CA 93277, United States